SmartShift troubleshooting: How to fix communication errors
Seeing a communication error in your Amber app?
This video walks you through the various reasons why this might be the case and simple troubleshooting steps to get your SmartShift battery back online.
Note: These are some of the steps we will often guide customers through if you reach out to us by email or phone. Exploring these troubleshooting options yourself when issues arise can be a really helpful starting point and will often lead to a resolution.
Troubleshooting steps:
Check your battery manufacturer's app (Tesla, SolarEdge, etc.) for system status
Review Amber's known issues tracker for widespread problems
Check for firmware updates through your manufacturer's platform
Contact your installer for hardware or connectivity issues
Reach out to your battery manufacturer's customer service team
Report non-urgent issues via "Notice something strange" in the Amber app
Find firmware update instructions and our Known Issues Tracker below:
https://help.amber.com.au/hc/en-us/ar...