Why aren’t commands being actioned by my battery?
Sent a manual command to your battery via the Amber app but nothing's happening?
This video explains how battery commands work and why delays can be expected at times.
What you'll learn:
The process by which a command is sent to your inverter
Why there can be a delay (and how long to expect)
Rate limits: Why pressing the button multiple times won't help
Common blockers: minimum reserve levels, export limits, and connectivity issues
Quick tip: After sending a command, wait 5-10 minutes before trying again. Your inverter needs time to process and respond.
Still having issues? Check our Known Issues Tracker or visit the SmartShift FAQs for troubleshooting help, or report issues via the Amber app (Devices tab → "Notice something strange").