JA British Columbia Customer Success - Change Management and User Adoption Experience
In this video, Sheila Biggers, President & CEO at JA British Columbia, shares her organization’s change management and user adoption journey with Salesforce in partnership with Belmar Consulting, a trusted Salesforce Implementation Partner.
Sheila walks through the project experience—from preparation to adoption—and how her team navigated challenges, strengthened data confidence, and achieved long-term success with Salesforce. Hear firsthand how effective planning, communication, and collaboration with an experienced Salesforce Consultant led to meaningful transformation.
🎯 Key Moments:
00:50 – What was JA British Columbia’s experience working with Belmar?
01:14 – The most surprising part of the project experience
02:15 – The hardest challenge and how it was resolved
03:26 – Building data confidence and sustainability
04:09 – Advice for teams in the middle of digital transformation
05:09 – Preparing staff for change management and adoption
06:06 – The biggest difference between Salesforce and Blackbaud
Watch more related videos:
📹 The Impact of Salesforce on JA British Columbia → • Customer Success Story - The Impact of Sal...
📹 Evaluating Belmar as a Salesforce Implementation Partner → • JA British Columbia Customer Success - Eva...
At Belmar Consulting, we specialize in Salesforce Implementation, Advisory Services, and Data Migration for Nonprofit and Public Sector organizations. Our consultants bring expertise in user adoption, data strategy, and organizational change management—helping clients across North America maximize the power of Salesforce.
🔗 Learn more about Belmar Consulting:
https://belmarcloud.com/
Read our Salesforce insights and client success stories:
https://belmarcloud.com/blog/
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