Cloud and Coffee with Charlotte Lee
Season Two of Cloud and Coffee launches with Chris Oglesby, Teri-Lee Holland, and guest, Charlotte Lee!
Timestamps:
Start time/introductions (5 mins)
Language around modernization (7:25)
Legacy Systems (8:30)
Government/Industry working together (11:18)
People and process approach (14 mins)
Scoping down contracts (16 mins)
Large contracts and big impacts (20 mins in)
What should gov't be doing when creating new contracts? (21 mins)
The move from UX to CX (28 mins)
Key factors for leadership (30:30)
Can technologists start becoming more human centric? (38:18)
Continuous education (43:30)
Leveraging information architecture (49:30)
Does a project management plan call for a change management plan? (53 mins)
Process flows and strategy (55:30)
Identifying the customer (60:35)