Part 4 - Configure a Knowledge Base SharePoint List for Issue Tracker
Explore how to configure a knowledge Base, in a SharePoint list, compose new KB articles and use these KB articles, to reply to tickets and emails in Outlook.
About Issue Tracker for Outlook & SharePoint:
Issue Tracker system leverages three of your existing investments in Microsoft -- Outlook®, Exchange® and SharePoint® for a consolidated incident ticket management in the organization. It provides an easy way for customer service staffs to collect ticket data from emails, assign technicians and problem areas, set due date and other custom metadata. And then use this information to generate trouble tickets in one of the administrator defined SharePoint lists, where these can be tracked and collaborated with other technicians and stakeholders.
To learn more, goto the product website
http://www.assistmyteam.net/IssueTrac...
Blog
http://www.bahrur.info/