OfficeWatch Call Reporting Walkthrough by Metropolis Corp
OfficeWatch Call Reporting Software produces advanced analytics and voice call reports for Unified Communications.
Walk through the features and options within the software.
1. Introduction to OfficeWatch SL Professional
Overview of Web Interface and Administrator Capabilities
User Permissions and Access Levels
2. Key Features and Functionality
Live View of Calls and Alert System
Hotspot Mapping for Inbound and Outbound Calls
Call Volume Analysis: Hourly, Daily, Monthly
3. Report Generation and Customization
Accessing Over 200 Report Templates
Customizing Reports: Extension, Call Types, and Filtering
Output Format Options: HTML, Excel, PDF
Scheduling and Emailing Reports
4. Detailed Reporting Capabilities
Extension Detail and Summary Reports
Departmental Reports: Detail and Summary
Location-Based Reporting
Call Activity Analysis by Hour and Day
5. Advanced Reporting Features
Dial Number Detail and Frequently Dialed Numbers
Custom Report Creation and Column Selection
Utilizing Hunt Groups and PBX Specifics in Reports
6. Alarm and Alert Configurations
PBX Inactivity and Emergency Call Alarms
Toll Fraud Notifications and Customization
Setting Up and Modifying Alarms
7. Emergency Alert System
Immediate and Post-Call Emergency Notifications
Configuring Emergency Call Alerts
8. Toll Fraud and Risk Mitigation
Configuring Alerts for Expensive and International Calls
Custom Thresholds and Prefixes for Alerts
9. Rate Management and Call Costing
Setting Up Rate Tables for Different Carriers
Custom Rate Table Creation
10. Extension Mapping and User Management
Manual and Import-Based Extension Mapping
Active Directory Integration via LDAP
For more details, visit https://www.metropolis.com