Communication Reporting for Higher Education
Gain comprehensive insights into your entire communication landscape - voice calls, video meetings and more - with just one platform.
Metropolis provides call reporting and UC analytics products for universities, colleges, and K-12 institutions to help you monitor the usage of your communication system, staff your campus call center, optimize your call routing, and identify cost savings across the platform. We have integrations for almost any PBX platform from on-premise, cloud-based, or a hybrid system of both.
Plus, with instant 911 alerts, you can help keep students safe across campus by receiving proactive alerts anytime an emergency call is dialed.
Admissions and Enrollment: Metropolis' tools can streamline the admissions process by providing real-time insights into communication patterns, helping admissions officers manage inquiries more effectively.
Financial Aid: Detailed analytics can help financial aid offices identify common questions and concerns through natural language processing tools, allowing them to provide better support students.
Alumni Relations: By tracking and analyzing communication with alumni, universities can enhance their engagement strategies, leading to increased participation in events and fundraising efforts.
Campus Security: Real-time monitoring and reporting can improve campus security operations, ensuring that any issues are addressed promptly and efficiently.