Here's How Call Center Scripts Work
In this video, I explain how call center scripts work, whether all companies use them, and to what extent.
00:00 Do call center agents use scripts?
00:42 Script sample
02:36 Verbatim scripts
In this video, I explain how call center scripts work, whether all companies use them, and to what extent.
00:00 Do call center agents use scripts?
00:42 Script sample
02:36 Verbatim scripts