Optimize Android Mobile Workforce Performance
Mobile workforce performance is essential, yet hard to optimize and troubleshoot in complex, time-sensitive retail, manufacturing, logistics, banking and healthcare environments where 70% of devices run Android.*
Slow or unresponsive apps affect customer service, order fulfilment, payment processing and real-time communications that impact customer loyalty, business efficiency and profitability.
While apps can be impacted by software bugs, device or cloud hosting problems, the majority of issues are caused by network issues. This webinar explains how to optimize Android mobile performance in complex mobility environments:
Detect Wi-Fi issues across devices, hotspots and locations
Diagnose Wi-Fi and cellular roaming issues
Identify latency in ISP, SD WAN and cloud networks
Pinpoint cloud hosting and security gateway issues
Accelerate MTTR across teams and service providers
Webinar Transcript:
Hey everyone, and thank you for joining me here today on this webinar related to optimizing Android mobile workforce performance. So if you're into enterprise mobility management or have a fleet of Android, Devices out there in your warehouses, in your retail stores, in your branch locations, or even just your employees or are using it day to day, aree going to talk about how you can optimize that performance and see ultimately, is wifi the problem or is it something else that could be happening to your devices?
So just give you a quick introduction to how Android has really become the de facto standard. Lot of different industries are using those devices and how it's becoming so critical to the business itself. So when you look at a lot of these particular industry segments like retail, logistics, manufacturing, and so on, 80% of the actual employees in the digital workforce are actually what we would call desk lists.
So they don't sit down and work at a desk all day. They're actually busy doing things, reloading stock and shelves in stores doing customer service. And this is critical to them that they're able to actually access the applications that make them successful and make them productive.
Ultimately, it's a differentiator and. Right now you see that Android has really taken off. 72% of mobile devices involved in industry are Android, and this adds up to close to 180 million devices. So the reason is why is this more popular, for example, than other operating systems like iOS? It's largely because an Android device is extremely customizable.
It's an open source operating system, and you can create your own applications, distribute them. But you can also integrate them with other systems and solutions that might be already deployed. So imagine the point of sales terminals, inventory systems, machines on a manufacturing floor Android can be easily integrated and it's very compatible with the existing infrastructure you already have in your industry environment.
In addition they're very rugged. They can be put into different form factors quite. Extremely cost effective for large scale deployment. We see retailers, for example, grocery chains with thousands of locations, and they have to be able to provide devices to all of their workforce. Same thing if you're doing your technician at a telco installing services at customer locations or on a manufacturing floor.
So very cost effective and also friendly with SaaS solutions, they run the Chrome browser. They can work with virtually any application for the web and that allows it to be very easy to deploy applications across the desktop as well as the mobile so that everyone can access the applications the same way.
Unfortunately, mobile performance is notorious for problems that pop up and impact the business or retail. Things. Transaction delays, customers who are trying to check out, but that the Android devices aren't working, trying to fulfill grocery orders remotely for pickup, things like that.
Logistics. If you can't get the inventory in real time, you end up with errors and drops your business efficiency. In healthcare we've all experienced how patient healthcare records and employment booking and basically managing wait times all comes down to proper communication between employees and in manufacturing could actually impact the equipment itself and create production delays.
So very costly in terms of the cost of poor mobile performance and ultimately, People using them. The employees can learn to really be frustrated with those devices that are preventing them from getting their job done. And when that happens you lose morale and it's something that can really lead employees looking for a new job.
And that's the most expensive impact it can have. While 85% of enterprises will say that mobile devices are critical to business operations, what we've seen is that there is a real problem with the performance side of things. We can manage the devices, the security, and the users for using MDM or EMM solutions.
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