PhoneUP Record - Advanced Call Recording for Cisco Collaboration
PhoneUP Call and Screen Recording is a robust call recording software for Cisco UCM with more than 500 clients in 40+ countries and a network of qualified partners ready to deploy and support your PhoneUP instance. Visit https://aurus5.com/phoneup/ and get the demo.
Check out the feature set.
1) Call recording
approaches: BiB/CUBE-forking, SPAN-recording, 3rd-party SIP recording
options: total recording, recording on demand, forbid recording
rules: by direction, by phone number mask
codecs: G.711 a/mu-law, G.722, G.729 a/b
formats: OGG, MP3, WAV
Extension Mobility support
recording pause/resume
2) Audio recording
"Dictaphone" - pushing a button on the IP phone turns it into Dictaphone
"Answering machine" - the call forwarded to the preconfigured line is automatically answered, the caller hears a voice prompt and then can leave a message which is recorded
3) Screen Recording
when using the 'Record' module in the contact center you can record an agent's screen in addition to the call
4) Recordings archive
comprehensive search/ group capabilities
filter builder supporting filter saving
recording metadata includes the name of external caller (for example, client name)
logical grouping of recordings
embedded player
playing recordings on IP phone
playing recordings into the current call
5) Records lifecycle management
migration between storages to optimize HDD usage
exporting to an external NAS along with meta-data or another PhoneUP instance
6) API
the client page in CRM may have the list of calls with this client embedded into the page
the speech analytics software may access PhoneUP database and extract calls filtered by date, agent, skill group etc
7) Security
secured web-interface with user authentication (login/password or domain authentication)
audit log to track user activity
access to records is configurable for users and user groups
audio notification about the call being recorded
email notification about new recorded calls
Integration with Cisco UCCX and Cisco Mediasense
record archive contains info from UCCX agent name, queue ID, script name etc
provides unified web-interface to calls made with Mediasense
8) System reporting tools
a set of predefined reports about system usage
9) High availability
failover deployments based on NLB and MSCS clustering
self-diagnostics tools and a set of pre-defined alerts
10) User interface for Cisco Jabber
playback recording
pause/resume recording
recording on demand
change recording mode (total or on-demand)
11) Flexible deployment scenarios
standalone deployment (all components on one server)
distributed deployment (a separate Recorder for each company site)
high-load deployment (with load balancing)
Visit https://aurus5.com/phoneup/ and get the demo.