How To Get Back Missing Channels On Dstv Explora Decoder | Pbteck
How To Get Back Missing Channels On Dstv Explora Decoder | Pbteck
Here’s a clear step-by-step guide to help you **get back missing channels on your DStv Explora decoder**:
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🔹 1. Check Your Subscription
Make sure your DStv account is *active* and paid up.
Log in to the *MyDStv App* or dial your service provider’s USSD to confirm your subscription status.
Sometimes channels disappear if your *package has expired* or if you downgraded your bouquet.
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🔹 2. Refresh Your DStv Decoder
Missing channels often come back after a **decoder reset signal**.
Dial **120*68584#* (South Africa) or use the *MyDStv App* → Fix → *Clear Decoder Errors*.
You can also log in at [selfservice.dstv.com](https://selfservice.dstv.com) and send a **reset command**.
Alternatively, SMS *RESET + Smartcard Number* to the DStv reset shortcode in your country.
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🔹 3. Check for Signal Issues
Press the *Help* button on the remote → General Information → *Signal Information*.
If your signal strength/quality is low, you may need to adjust your dish or call a DStv installer. Poor signal causes some channels to disappear.
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🔹 4. Rescan / Reboot Your Decoder
If channels are still missing:
1. Press *Menu* → *Settings*.
2. Select *Satellite Settings* → *Home Network*.
3. Choose **Reset to Default Settings**.
4. After reset, press *Scan All Networks* (this will reload all channels).
5. Wait for the scan to complete. Your channels should return.
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🔹 5. Hard Reboot (if needed)
Switch off the decoder at the wall plug.
Wait **30 seconds**, then turn it back on.
Let it reboot fully. This often clears temporary errors.
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✅ *Tip:* If none of these work, it may be a *software update* issue. Leave your Explora on *channel 100* for about 10–15 minutes; it will download updates and refresh the channel list.
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Would you like me to make you a *step-by-step “rescan method only” guide* (like I did for Zapper), or do you prefer a *full troubleshooting guide* (subscription + signal + reset + scan)?
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