Dialpad SMS Messaging
Who can use this feature
Dialpad Chat and Messaging services are available to Dialpad users on Ai Voice, Ai Contact Center, and Ai Sales plans.
*MMS is only supported for numbers in the US and Canada.
Dialpad offers external SMS and MMS services, as well as our internal Dialpad Chat — allowing you to keep your lines of communication open from anywhere within Dialpad.
Dialpad messages are sent via internet, starting a 'chat' between Dialpad users.
If the contact you're messaging isn't a Dialpad user, messages are sent via traditional SMS/MMS-based networks.
Let's dive into the details.