Don't Miss a Moment! A Guide to Customising Your Dialpad Call Tracking, Support your Agents Better!
Ever wished you could easily track specific call themes on your Dialpad platform? Enter Dialpad Custom Moments! This powerful feature allows you to define keywords or phrases that, when spoken during a call, trigger a notification and tag the call accordingly.
In this quick and focused Knowledge Byte video (clocking in at just 60 seconds!), we'll walk you through the simple steps of setting up and using Dialpad Custom Moments. You'll learn how to:
1. Identify key call themes that matter to your business.
2. Define trigger words and phrases to automatically track those themes.
3. Gain valuable insights from your call data to improve agent performance, customer experience, and overall efficiency.
Don't miss out on this game-changer for your Dialpad experience! Watch our Knowledge Byte video now and start unlocking hidden insights in your calls in no time!
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