Confusing Customer Names & Their Pronunciations | Call Center
Here are 10 customer names, predominantly from North America, whose pronunciations are not intuitive based on their spellings. Call center newbies from outside North America will find this helpful.
00:00 Intro
00:27 Joan
00:47 Stephen
00:58 Phoebe
01:19 Leigh
01:37 Siobhan
02:16 Hugh
02:38 Penelope
02:49 Margaret nickname
03:17 William nicknames
03:28 Richard nicknames
03:38 Suggestions?