Service Portal | Debugging Tips
Provides debugging tips for troubleshooting Service Portal configuration issues.
This video applies to UI16, the latest version of the user interface, in the Orlando release. It may apply to future releases as well.
UI16 is the default user interface for new instances, starting with the Geneva release. To get UI16 on upgraded instances, the UI16 plugin must be activated.
Role required: admin or sp_admin
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This video covers:
00:13 Client script debugging options
01:53 Server script debugging options
03:50 Context menu tricks
04:59 Hiding a widget instance on a page
05:51 Using widget diagnostics
For more information on Service Portal, see:
ServiceNow product documentation:
Service Portal: https://docs.servicenow.com/bundle/or...
Widget scripting: https://docs.servicenow.com/bundle/he...
Widget API: https://developer.servicenow.com/dev....
Widget option schema: https://docs.servicenow.com/bundle/or...
Widget troubleshooting guide: https://docs.servicenow.com/bundle/or...
Widget diagnostics: https://docs.servicenow.com/bundle/or...
Service Portal core concepts: https://docs.servicenow.com/bundle/or...
ServiceNow Education Services:
http://www.servicenow.com/services/tr...
ServiceNow Community:
https://community.servicenow.com/welcome
ServiceNow TechBytes Podcast:
https://community.servicenow.com/comm...
For general information about ServiceNow, visit: http://www.servicenow.com/
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