Create an escalation trigger and policy
This video shows how to create trigger rules and escalation policies to receive timely notifications.
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For more information see:
ServiceNow product documentation:
Escalation triggers and policies:
https://www.servicenow.com/docs/bundl...
ServiceNow Training and Certification:
http://www.servicenow.com/services/tr...
ServiceNow Community:
https://community.servicenow.com/comm...
ServiceNow TechBytes Podcast:
https://www.servicenow.com/community/...
For general information about ServiceNow, visit: http://www.servicenow.com/