Part 2: Working with support cases -Team Helpdesk for Outlook & SharePoint
Perform a client installation of Team Helpdesk, generate support cases from emails, understand how to use the support case form and conversation threading in Outlook, learn the many ways of responding to the caller from the form. Try out free text search in the support cases folders, use Outlook views to organize and structure cases in an intuitive and informative way.
About Team Helpdesk for Outlook and SharePoint
Team Helpdesk is an add-on solution for Microsoft Outlook and SharePoint that makes it very easy for your support team to manage support requests from your end-users submitted by email, phone calls or web. Designed in line with ITIL guidelines, Team Helpdesk enables your support staffs to log, analyze, track or escalate support requests in an organized and structured way in Outlook and SharePoint. The end result is an improved support team that utilize efficient processes for faster response and resolution time.
Learn more: http://www.assistmyteam.net/TeamHelpd...
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