Learn to save time with automation | eDesk Classroom Series
Learn how to use templates to answer repetitive customer queries, even when you are offline with eDesk! Our Customer Education Manager, Marie Boudinar, will explore how to use snippets to send personalised responses and how to save time by replying in bulk.
On the agenda today...
0:41 Using templates
08:25 Using snippets
9:41 AI responses
12:42 Adding message rules
16:16 Replying in bulk
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