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2. eDesk - eCommerce Help Desk

To help your online business scale as it grows and maintain great customer experiences across multiple channels and geographies, we've pulled together expert eCommerce industry advice from Amazon Multi-Channel Fulfillment, ChannelAdvisor, and eDesk.

00:33 Introduction of topic and panellists
05:05 How to create a solid foundation for extraordinary customer experiences
11:37 How to overcome the challenges online sellers face as they expand into different marketplaces and geographies
17:11 What steps to take to ensure multi-channel customer experiences remain consistent
23:30 What the most common customer queries across the buyer journey are
25:12 What is the opportunity for an Amazon-only seller moving into other channels? What type of growth can they expect?
33:20 Live audience Q&A

Check out our webinar hub here: https://www.edesk.com/webinars/multi-...
Discover how to support multichannel eCommerce growth with extraordinary omnichannel customer experiences here: https://www.edesk.com/blog/multichann...

#Multichannel #CX #eCommerce

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