Series 2 - Episode 2 - An Omnichannel Deep Dive
In season two, episode two, we are joined by special guest Rama Syahrul, VP of Services here at CloudSense, alongside Vish Kumar who discuss the delivery challenges around omnichannel and what are the key success factors to ensure omnichannel success. We also assess the best phasing approaches to transition customers and products, as well as operating models towards an omnichannel world.