The day I understood where conflicts really come from
Whether it's with a colleague, a manager, or a team member, we've all experienced the unpleasant situation of having to manage a conflict. Let's face it, it's not pleasant!
One thing is certain: if we do nothing, nothing will change. Worse, if we do nothing, it will only get worse. Until the situation is clarified, unspoken issues and misunderstandings will only worsen and the conflict will escalate.
So what should we do?
1. Understand the causes of the conflict: get out of the emotional rut
2. Meet face-to-face: no need for an audience
3. Don't sue: it takes two to resolve a conflict
4. Find common ground: peace is made by two
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