Workforce Optimization for ITSM | Skill recommendations
How Workforce Optimization for ITSM helps managers assess and increase the skill levels in their teams’ skill matrix.
Chapters:
00:00 Intro
00:25 Assess the team’s skills
01:04 Add skills to the skill matrix
01:15 Add iPhone for Alberta
01:40 Add a recommended skill
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Role required: sn_wfo_ctg_itsm.manager
This video was recorded in the Vancouver release.
For more information, see:
ServiceNow product documentation:
Workforce Optimization for ITSM https://docs.servicenow.com/bundle/va...
ServiceNow Training and Certification:
http://www.servicenow.com/services/tr...
ServiceNow Community: https://community.servicenow.com/comm...
ServiceNow TechBytes Podcast:
https://www.servicenow.com/community/...
For general information about ServiceNow, visit: http://www.servicenow.com/