The journey from a failed ticketing system to ServiceNow
Adam Follmer explains transitioning from an old ticketing system to ServiceNow. The focus on CSM was due to prior integration efforts. The organization had already gathered requirements and onboarded teams, making it easier to start with CSM. It was an older system, and the groundwork with CSM facilitated a smoother transition to ServiceNow.
#TheDistilleryPodcast #ServiceNow #csm ———
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