How to Create a Custom Web Client Chat Client Using Chime V5 for Azure OpenAI and Microsoft Teams
Developer discussion on the tools, settings, and modules that Patrick used to develop the Chime V5 custom web clients.
More info: https://www.chimev5.com/
Web client Info: https://www.chimev5.com/custom-ai-hel...
Blog Posts: https://www.chimev5.com/blog-posts
This includes how to use and modify Azure Bot Framework web client settings, how to set CSS and JS for the web client, and how to embed a custom web client to a Sharepoint site.
Patrick also covers some of the #OrchardCore modules that he developed to support this feature.
Instant Chime V5 enables you to quickly connect employees with your service desk directly from Microsoft Teams. Easily route service desk requests to live agents, provide self-service and FAQ content before contacting agents, and integrate with your existing ticketing application – all directly from Microsoft Teams.
Build a better service desk by providing real time chat services, creating simple or complex chat workflows, and leveraging FAQ and KB content to resolve common problems and questions.
Route to Agent: Route to your service desk agents, assign agent priorities, provide agents with additional tools and common replies, and build a better service desk.
Chat Workflow: Provide route to agent functionality and create custom chat workflows to search FAQs, integrate with AI services, and create service desk workflows using live chat. Chat workflows may use adaptive cards, call custom JavaScript, integrate with AI services, search FAQs, or provide custom routing.
Reporting: Report on inbound chat activity across your entire service desk including chat volume, key metrics and SLAs, chat duration, and agent activity. Customize the manager’s dashboard and easily create custom charts and reports.
FAQs and CMS: Build custom FAQs and knowledge base content to provide self-service options and deflect common inbound questions.
AI Services: Leverage Azure AI and layer AI services such as language translation, sentiment, summary, and other Azure Open AI services as they continue to evolve. Connect AI with the included CMS for search and chat self-service.
Integrate: Use Instant Chime V5 as a ticketing system or connect with your existing ITSM or help desk application (e.g. ServiceNow)
Note: An Instant Chime V5 subscription is required to use this app.
Learn more about Instant Chime V5