Is Your Tech Stack Helping or Hurting the CX?
Looking to keep your franchise ahead in tech and improve CX?
Erich Johnston from Empower Brands & John Keene from ServiceMinder are geared up to decode the CX mystery for franchise brands. 🚀
Agenda:
What are the indicators that your CX is either enhanced or hurt by your tech stack?
What do you need to enhance CX? What is the formula for success?
How do you measure the success of new tools?
What are best practices on analyzing your tech stack?
How do you know if it’s over complicated or too simple? Red flags? Specific hurdles?
Host:
Kasey Skala, Director of Strategic Marketing, City Wide Facility Solutions
Panel:
John Keene, Founder/CEO, serviceminder
Erich Johnston, Franchise Technology Solutions Manager, Empower Brands