What is Remote Concierge? | HowToAV
What is Remote Concierge?
The apartment building concierge is no longer limited to the expectations of the luxury sector, with more and more MDUs (multi-dwelling units – or ‘apartments blocks’ to you and I!) employing a concierge in the building lobby to provide visitor, delivery and resident services.
FIND OUT MORE ABOUT REMOTE CONCIERGE: https://cie-group.com/news/carson-rem...
Building concierge services are increasingly seen as a differentiator for potential residents – and often now a ‘necessity’ to respond to the burgeoning trend for food & parcel home deliveries.
However, with personnel costs to support on-site concierge often exceeding £150,000~£200,000 per annum, the remote concierge service (sometimes also referred to as ‘virtual concierge’ or ‘remote doorman’) is now offering a genuine alternative to reduce costs, whilst providing a combination of ‘in-app’ and remote team services accessed via resident smartphones and building door intercom & access control devices.
What does 24/7 Remote Concierge & Access provide?
Remote concierge can provide a wide range of ‘virtual’ and remote team support services including:
0:00 (Intro)
0:32 - 24/7 remote concierge / doorman services
0:39 - Receiving of parcel and food deliveries
1:34 - Integration with door intercom and access control systems
Visitor management
Visual verification and ID checking
Maintenance requests and appointment booking
Integrated payments
Property management software integration
Amenity reservations
Live camera view
Community messenger board feature
In-app branding
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