Tutorial: How to Configure and Use the Camunda Hugging Face Connector to Analyze Customer Sentiment
Integrating machine learning into business processes can improve how an organization interacts with customers. The Camunda Hugging Face Connector makes it easy to orchestrate ML in BPMN-based processes.
Watch this video to learn how to configure and use the Camunda Hugging Face Connector to analyze customer sentiment. Using an example from the retail industry, we will show how to make the Hugging Face Connector executable and discuss potential next steps for both satisfied and disappointed customers.
Keep watching to learn:
00:05 - Welcome + Introduction (The video referenced at 00:18 can be viewed here: https://bit.ly/4cJrJ0n)
02:13 - The BPMN process with human decision-making
06:17 - How to integrate machine learning into a BPMN-based process
06:30 - How to create a Hugging Face account and a new access token
07:27 - How to identify which Hugging Face natural language processing model is right and preview the inputs and outputs
10:00 - How to add the Camunda Hugging Face Connector to a process model in Camunda Modeler
13:18 - How to update the workflow based on confidence levels in the sentiment analysis
15:00 - How to deploy the workflow in Camunda Modeler and Operate
18:39 - Conclusion
In this video, we are using Camunda 8.5.
Get started with Camunda today: https://bit.ly/3ANQJWM
Learn more about AI-enabled process orchestration: https://bit.ly/3AFxH52
Learn more about taming process complexity with Camunda Connectors: https://bit.ly/4cMLtjr
Check out the Camunda Hugging Face Connector: https://bit.ly/4fWiUmx
Try intelligent routing with Hugging Face: https://bit.ly/4cB7y4A
Customers share their feedback on a wide number of channels including email, text, social media, and live chat. And they expect real-time responses. Integrating machine learning – in this example, natural language processing text classification by sentiment – can help deliver better customer experiences.
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Additional Resources
[video] Demo: How to Streamline Processes and Automate Human Tasks with Machine Learning Models https://bit.ly/4cJrJ0n
[docs] Hugging Face Connector: https://bit.ly/3AyR8wc
[blog] Accessing Machine Learning Models with Camunda’s Hugging Face Connector for Business Improvement: https://bit.ly/47iOTcZ
[blog] Enable AI-Powered Process Optimization with ML-Ready Dataset: https://bit.ly/4fXwNB5
Join the Hugging Face community: https://bit.ly/4fSuTS6
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Camunda enables organizations to orchestrate processes across people, systems, and devices to continuously overcome complexity and increase efficiency. A common visual language enables seamless collaboration between business and IT teams to design, automate, and improve end-to-end processes with the required speed, scale, and resilience to remain competitive. Hundreds of enterprises such as Atlassian, ING, and Vodafone orchestrate business-critical processes with Camunda to accelerate digital transformation.