Part 1: Administrative Install and Configuration - Team Issue Tracker for Outlook and SharePoint
Perform an administrative installation of Issue Tracker, choose SharePoint lists for storing the collected trouble tickets from Outlook, perform mapping between Outlook item mail fields and SharePoint list fields, control and streamline the behaviors of ticket collection techniques for all technicians etc.
About Team Issue Tracker for Outlook and SharePoint:
Issue Tracker system leverages three of your existing investments in Microsoft -- Outlook®, Exchange® and SharePoint® for a consolidated incident ticket management in the organization. It provides an easy way for customer service staffs to collect ticket data from emails, assign technicians and problem areas, set due date and other custom metadata. And then use this information to generate trouble tickets in one of the administrator defined SharePoint lists, where these can be tracked and collaborated with other technicians and stakeholders.
To learn more, goto the product website
http://www.assistmyteam.net/IssueTrac...
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