A Utility tool helps a leading North American airline to Encrypt & Decrypt passwords
Our client, a leading North American airline, achieved massive reduction in their turnaround time with our new CVA (Customer Value Add).
It was found that more efforts were required whenever the password needed to be reset at the client location. Their Call Centre had multiple Robotic applications running on dedicated PCs for PNR processing. Each PC had a set of counter-based passwords to be auto reset when expired. In case auto reset failed for any reason, application remained in error state. This situation caused load on other Robots degrading performance and delay in PNR queue processing. The situation was at high risk in case multiple PCs face similar problem at a time. In such a situation, it was difficult to reset the passwords being in encrypted form. Also, there was no way to add/change the password to be in encrypted form.
This required developer assistance for modification/identification. A utility tool was developed which had access to limited set of authorized users to identify and decrypt the password to be reset. The tool also provides facility to add/change passwords with new encryption. This solution led to considerable savings of time & efforts.
The tool helped the client reduce the overall turnaround time & save on massive hours of manual efforts.
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