Employees or Customers -- Which Is More Important? A Smartbrief on Leadership by Denise Lee Yohn
The age-old question – which is more important, customers OR employees – is a misguided, and potentially dangerous one. As a business leader, you shouldn’t prioritize one group over another. Instead, you should link employees and customers.
One way to connect employees and customers is to use cultural tenets that are relevant and important to both groups. In this video, brand leadership expert Denise Lee Yohn explains why and provide examples from LinkedIn, Southwest, and Ritz Carlton.
To book Denise to inspire and teach your organization about engaging employees and customers, contact her at http://deniseleeyohn.com.
#Leadership #EmployeeEngagement #CustomerEngagement #EmployeeExperience