Skill Based Routing, STIR/SHAKEN, and Divisions | CallTrackingMetrics Release Notes June 2021
CallTrackingMetrics regularly updates features and functionality of its marketing attribution and contact center software. These changes are often driven by customer feedback and help our customers continue to scale with the platform. This month we are detailing new agent routing and team management options, what you need to know about STIR/SHAKEN compliance, and UI enhancements.
Note: The Business Registration form will be available for customers soon, so keep an eye out for email updates from our team and check the Telecom Regulatory page (https://www.calltrackingmetrics.com/t...) for the most up-to-date information and answers to FAQs.
CallTrackingMetrics (CTM) is the only all-in-one call tracking and contact center solution. More than 100,000 users around the globe trust CTM to manage communications for their marketing, sales, and service teams.
CallTrackingMetrics has also been recognized in Inc. Magazine’s 5000™ list of fastest-growing private companies and as a leader on G2 for inbound call tracking software, UCaaS, and CCaaS categories.
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Read CTM's reviews: https://www.g2.com/products/calltrack...
Learn more online: https://www.calltrackingmetrics.com