How to hide copilot summary control in Microsoft Dynamics 365 Customer Service Hub application?
This video demonstrates how to hide copilot summary control for agents in Microsoft Dynamics 365 Customer Service Hub application.
Copilot is a revolutionary tool that uses AI to enhance the agent experience in Dynamics 365 Customer Service. It offers real-time guidance to help agents solve problems faster, manage cases more effectively, and automate tedious tasks so they can focus on providing high-quality service to their customers.
As a part of new Wave Release in January 2024, Copilot summary control came embedded in all the forms within Case table. Some organisations have not adopted AI fully and would like to hide the control till the time a proper adoption of Copilot is embraced within the organisation.
Girish Uppal provides a tip to hide summary control provided as a part of Copilot implementation in Dynamics 365 Customer Service module.
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