The Double Diamond: A Business Analyst’s Secret Weapon
The Double Diamond approach is a popular (and fun) design thinking technique designed to help you generate ideas; problem solve; challenge and even reverse assumptions. Our latest BA Brew with Jonathan Hunsley, Lisa Hudson and special guest Liza Laya introduces the framework – discussing its uses, benefits and some real-world applications.
Liza Laya is Head of Technology and Digital Reform at the Victorian Building Authority in Melbourne, Australia. She has almost 25 years of local and international experience and currently oversees teams responsible for delivering technology and data reforms within the VBA.
FURTHER RESOURCES
This podcast includes mention of the Service Design Consultancy Framework, covered in this article by Jonathan Hunsley: Winging It Doesn’t Work: We Need Professional Service Design https://www.assistkd.com/articles/win...
Find more useful videos on Service Design in AssistKD’s Service Design playlist. Service Design Playlist Introduction • Mastering Service Design: Where to Begin
Visit AssistKD’s Learning Zone for more Service Design learning resources. You can search by topic in our articles and BA Manager Forum sections. https://www.assistkd.com/learning-zone
#businesschange #doublediamondframework #servicedesign #service designer #doublediamond #designthinking #cx #customerexperience