Stubborn Optimism: Turning Adversity into Advantage with Kara Skorepa
In today's episode, we dive deep with Kara Skorepa, a national account manager at Bullhorn.
Kara's journey is nothing short of inspiring—faced with managing a diverse array of 60 customers post-acquisition, she turned challenging situations into success stories with sheer perseverance and compassion. From dealing with upset clients due to previous overselling to leveraging CRM systems like Bullhorn and Salesforce, Kara's adaptive approach and human touch transformed customer relationships.
Join us as Kara shares her strategies for turning negative experiences into positive ones, the value of storytelling in customer management, and the importance of continual learning and self-kindness in the workplace. We'll also explore how she balances meticulous organization with personal touches, and how she has harnessed the unique strengths of her team to achieve remarkable outcomes.
Sit back and enjoy.
[03:16] Kara tells us a little bit about her background and her role at *Bullhorn*.
[06:52] Adaptive intelligence and sales strategies.
[11:43] Striving for improvement, slowly but significantly impactful.
[15:32] Exploring successful strategies, avoiding reliance on playbooks.
[19:23] Prioritizing consistency in customer communication
[20:46] Transitioning from Bullhorn to Salesforce.
[23:27] Leading customer evaluations, migrating to Bullhorn solutions.
[27:40] Stubborn yet optimistic, focused on migration success.
[29:43] Reflecting on career development and documenting knowledge.
[35:32] Acknowledging imperfections, offering follow-ups, being consistent in follow-up timing.
[37:41] Having an experienced team for complex negotiations, leveraging their strengths and experiences to succeed.
Lia Garvin LinkedIn: / karaskorepa
Andrew's LinkedIn: h / realandrewbarry
Learn more at: curiouslion.cloud/podcast