What is Omnichannel UX?
The wide variety of interaction methods now available to customers means that UX must be coordinated across many different channels. Learn more in our Omnichannel training course: https://www.nngroup.com/courses/cross...
Kim Salazar, Senior User Experience Specialist with Nielsen Norman Group, describes the macro level of user experience called the omnichannel user experience.
Read more about Omnichannel UX: https://www.nngroup.com/articles/cust...