Part 5: Issue Tracker Personal Edition - Embedding ticket due date appointment tocalendar
Learn how to setup automatic insertion of ticket due date appointment to the technician's mailbox calendar, when you assign the technician to a ticket. Additionally, configure a common SharePoint calendar, to which Issue Tracker will add or update due date appointment of all the tickets.
About Issue Tracker for Outlook and SharePoint (Personal Edition):
Issue Tracker Personal Edition functions as an incident ticket management system in your Microsoft Outlook and SharePoint. It provides an easy way to collect ticket data from emails, assign technicians and problem areas, set due date and other custom metadata, and then raise trouble tickets in one of the defined SharePoint lists, where these can be tracked and collaborated with other technicians and stakeholders.
To learn more, goto the product website
http://www.assistmyteam.net/PersonalI...
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