Part 6: Technicians Web Access site - Team Helpdesk for Outlook
Setup and configure an ASP.NET website for Technicians Web Access in IIS Web Server. Work, resolve or re-open your support cases in a web browser. Reply to emails to caller, take delegation authority on other technician's cases.
About Team Helpdesk for Outlook
Team Helpdesk System is an add-on solution for Microsoft Outlook that makes it very easy for your support team to manage support requests from your end-users submitted by email, phone calls or web. Designed in line with ITIL guidelines, Team Helpdesk enables your support staffs to log, analyze, track or escalate support requests in an organized and structured way in Outlook. The end result is an improved support team that utilize efficient processes for faster response and resolution time.processes for faster response and resolution time.
Learn more: http://www.assistmyteam.net/TeamHelpd...
Blog: http://www.bahrur.info/
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