How To Win Item Not Received Claims For Amazon FBM | Win INR A-Z Claims in 2023
This video explains how you can get reimbursed from Amazon for claims from customers that an items was not received or it was damaged. The key to winning is that you MUST use Amazon buy shipping and you must have shipped the order on time. The final step is making sure the customer know how to file a A-Z claim.
Often customer's of Amazon will argue against filing because it is a bit tedious. But, in order for you to not take a loss on the order and to get reimbursement for the lost package you need to help the customer along the way to a successful filing. Here is what you can send the customer if they contact you stating the "Item Was Not Received."
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Script to use:
Request an A-to-z Guarantee Refund
You can request an A-to-z Guarantee refund if there's a problem with an item you bought that was sold and fulfilled by a third-party seller on Amazon.
To request a refund:
1. Go to Your Orders.
2. Locate the order.
3. Select Problem with order.
4. Select your problem from the list.
5. Select Request refund.
6. Enter your comments in the text box.
7. Select Submit.
Note: It can take us up to one week to review requests. We'll let you know about our decision using the email address associated with your account. To view the status of your request:
1. Go to Your Orders.
2. Locate your order.
3. Select Problem with order.
Amazon Customer Service if in need of additional help:
You can also contact Amazon for help with filing an A-Z claim here:
Amazon chat: https://www.amazon.com/gp/help/custom...
~OR~
Amazon Phone: 1 (888) 280-4331
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