What Is The Extra Scoop?
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This book by mPowered IT CEO, John Mamon, will have you taking a new look at the value of great customer service. It will help you explore your own company’s customer service, and see it from the customers’ perspective. In this book, you will learn:
How to create a memorable customer service experience in any industry
How to spin missed opportunities into wins that keep customers coming back
How to own up to a service failure when your business drops the ball
How having employees that act like owners improves customer satisfaction.