How Does The Pricing Work?
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Most service providers offer plans that have a fixed monthly fee for unlimited support. Such plans almost always bill for projects or what can also be referred to as “Moves-Adds-Changes”. The remainder of providers use a pay-by-the-hour approach or will sell a specific block of hours monthly. These hours sometimes are “use or lose” and sometimes they roll over like a cell phone plan.
With the fixed monthly plan, most providers base pricing on the number of computers/users, servers, and locations that are being supported.