Total Quality Management || Part One || Business Studies
In this video, we cover the Total Quality Management Pat One for Grade 12 learners. We look at the following:
Timeline:
00:00 Intro to TQM - Total Quality Management
01:02 TQM origin
01:06 Meaning of TQM & points under TQM
01:58 TQM Element - Total customer satisfaction
04:22 TQM Element - Continuous Skills Development/Education & Training
05:37 Check your knowledge - Activity
Attribution:
Music from YouTube Library
Movie clips from getyarn.io
Other images & videos from Canva
Sounds from freesound.org