IT by Design: Leveraging LEADERSHIP!
Recently we sat down with Kam Kaila, President and Community Officer, IT by Design and we did one of our podcasts!
The high-level topics included:
• Leadership development and talent management for MSPs
• Leadership development in the MSP industry
• Leadership training for the channel
• Leadership styles, personality, and communication
• MSP support, software, and team management
Watch and Listen HERE!
Harry Brelsford 00:06
We are here with Kam Kaila. So you are the president, Chief community officer have it by design. And we're really here to talk it leadership development and training. But before we jump into that, what is IT by Design?
Kam Kaila 00:32
So it by design has been around actually, this year, we're celebrating our 20th anniversary. Oh, wow. And so we are basically a talent authority, we help MSPs specifically find talent, whether it's using our dedicated engineering model we're not. So we're a huge network operation center. We also help people retain talent through our employee engagement tool, which is called Team GPS. And then we help people grow up talent through our builded initiatives, including our leadership training program and our annual conference.
Harry Brelsford 01:10
Okay, great. Yeah, I've heard good things about it. So I got a it's, it's on the must attend list. You said September 18? Through the 20th? Yep. Okay, we'll see you there in Orlando. Um, let's let's talk. What does leadership development evolve?
Kam Kaila 01:27
Oh, leadership development is actually I like to say that it's actually food for your soul. It's not something that you can just do once and be done. It requires consistent feeding, and nutrients. And so it's actually a continual practice. And it requires effort. But it also it's not just a learning practice, where we've taught you something, it's something where that you actually have to practice it on a regular basis in order for it to be effective for you. And so it's food for your soul, or your professional development soul is what I like to call it. Yeah,
Harry Brelsford 02:07
you know, is you're talking and I did a tour to as a tech trainer early in my career. What's your audience in terms of size? Here? Here's my real question. With some of the smaller MSPs. As you know, there's some sole proprietors out there that they kind of run around and take care of their their 12 clients, they're their dozen clients. Are you working with a slightly larger MSP? That's gonna get it? You know, I'm just worried that the small guy may not get it.