Emerging Tech for Future-Proof CX: Expert Insights
Join our expert panel as they explore the latest emerging technologies and trends shaping the future of Customer Experience
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About:
Explore the latest advancements in emerging technologies and learn how to adapt your customer experience strategies to meet the evolving demands of the future
Panel 1: Future-Proofing CX: Navigating Emerging Tech for Ever-Evolving Demands
Expert Moderator of the Panel:
Fasih Abbas M : Senior Director & Head of Customer Success, Cashfree
Esteemed Panel Speakers:
Priyaah Sundaraam : Vice President – Head of Customer Experience and Fulfilment, Cleartrip
Vijay Jituri : Head Service Excellence, CRED
Subhajit Chakraborty : Vice President- Customer Experience, mPokket
Gurpreet Jolly : Head – Customer Experience & Service Delivery, AJIO.com
Dhira D : Deputy General Manager Customer Experience, Duroflex
Mohammed Khazi : Vice President Customer Service, Paytm Payments Bank
Girish Rao : AVP – Product and Partnerships, Route Mobile Limited
00:00 - Introduction & Overview
01:07 - Are Corporates Cutting Customer Service Costs?
04:26 - Cost-Cutting Strategies for Customer Service
08:16 - Why Customer Experience Comes First
11:50 - Streamlining Success: The Omni-Channel Buzz
14:45 - Simplifying Omni- Channel Experience
17:40- Cutting-Edge Tech Shaping Omni-Channel Success
21:57 - How Data Analytics & AI Transform Insights
24:24 - Understanding of customer needs and preferences
31:15 - AI-Driven Success
35:21- Transforming Customer Experience
37:52- How Customer Insights Drive CX Strategy
42:42- The Art of Decoding Customer Feedback