Talking Domane -Seat post binder issues.
Welcome to "Talking Domane" today we're going to discuss a seatpost binder bolt issue that I had on my SL5 and we'll look at the cable housing guide under the stem. I owned this bike since June 2020 and in Oct 2021 I went to make an adjustment of the seatpost as I made a for-aft adjustment. The binder bolt was so seized I thought I was going to break the wrench. It freed and I made the adjustment and tightened to spec. 5 min later I went to tweak it again and it wouldn't move at all. I must of had to put 40nm of force and the bolt would not take it. I took the bike to the local Trek and the manager pretended to not even know me "was this bike even sold here" he replied.
I expressed concern, and questions. He said in front of new customers looking to buy a bike - "Don't worry Dan you will be taken care of, you wont have to pay anything" I left the bike, the mechanic used a "easy out" screw extractor and replaced the binder mech. When I went to pick it up the manager went back on his word and charged me. I got quite angry and we had and exchange of words, he claimed I made it all up, and every time I come in there it's always a problem. Fact is 3 times I was in there they sold/ordered or was missing a part they sold me. I said I would make a complaint to head office, he then decided to waive the charge. Well 1.5 hours later the post started slipping and wobbling around. Just to get an idea of the type of guy he is when I picked up my bike he said oh your tire is flat, and offered to sell me sealant.
At that point I had wrote a letter to Trek head office, they did not comment on the incident but rater if there was anything they could do for me on the "tech support side" they would be happy to help. Shortly after they started a warranty process and I took the bike to a different shop and they handled it professionally. Unfortunately the replacement post slipped after a couple of hours and had rocking issues. I wrote in again to the rep and contacted the shop, they then replied shortly after stating they would replace the frameset. It is unfortunate that I had a bad experience locally with my Trek store especially because it is close to home, but the event was isolated. I recommend Trek bikes and the customer service and warranty has always been great, despite having a problem with my frame I am told there was a very limited number that had this issue. I would still buy this bike again without a second thought.
I would encourage you to check and adjust and clean your binder bolt every 6 months to make sure it is in good working order. Please hit the like and subscribe button and stay tuned for the next build of the Domane SLR prismatic black.
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