Jira use cases, issue vs request type, workflows | ACP-420 Atlassian Certification Study Session #2
Join me for a live, 60 minute, study session for ACP-420 - "Managing Jira Service Projects". My goal is to take this certification exam by April 1st, 2025 and I need your help studying in these weekly sessions!
Come for the studying, or to cheer (or jeer!) me on as I refresh my memory on what, exactly, Jira Service Projects are. This certification is great for anyone who uses Jira Service Management, or is expected to be a Project Admin for a Jira Service Management project (we'll get practical skills and also, hopefully, earn a certification that we can share).
I'll start by talking a bit about the certification and how to take it, but then will jump right into the free training Atlassian offers and you can follow along!
I've also got three vouchers to take the ACP-420 that I'm giving away to folks who join me in the study sessions!
For this session we'll focus on :
Core features
*Issue/request types
*Workflows
*Queues
*SLA
Use Cases
Best Practices
Map biz requirements
Company vs Team managed projects
Learn more about our study community here - https://www.hean.tech/atlassian-study...
Link to the certification -
https://university.atlassian.com/stud...
Check out my website for more thoughts - www.hean.tech
And my online learning courses- https://www.hean.tech/online-learning...
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