Five Guys Takeaways
With a winning formula, it made sense for the family to start franchise opportunities as early as 2003. In about 18 months, the family sold more than 300 franchises, setting a record as the fastest growing franchise at the time. Franchisees can give their suggestions about new additions to the menu, but most suggestions are refused by the Murrell family, who still control much of the company’s decision-making. Every decision is highly scrutinized, with the addition of their now highly popular milkshake, almost not making the cut. Milkshakes were only added in 2014 after much debate among the family and persistence from franchisees who saw opportunity with the creamy and frothy drinks.
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