ServiceNow On-call Scheduling in Service Operations Workspace Setup Demo (With Twilio)
In this demo, I walk you through setting up the new February release of the on-call application in ServiceNow's Service Operations Workspace using the Service Reliability Management app. We cover on-call calendar setup, escalation trigger & policy definition, as well as Twilio setup. The larger Service Reliability Management product is in controlled go to market and requires ITSM Standard & ITOM Operator Pro for the features demoed.
00:00 Intro
00:30 Twilio Setup
4:00 New on-call shifts
7:33 Escalation Triggers & Policies
10:10 On-call User Testing