ServiceNow Service Reliability Management - Overview Demo
In this demo, I walk you through an upcoming application in ServiceNow's Service Operations Workspace titled Service Reliability Management. This product is in controlled go to market and requires ITSM Standard & ITOM Operator Pro/AIOps Enterprise. This app utilizes on-call team based SRE workflows for service reliability with SLO/I/Error Budget management and alert response.
00:00 Intro
00:15 Industry Trends
4:20 Features
6:51 Admin Center
9:35 Catalog Item
10:10 Service Registration
11:39 SLO setup
14:24 Monitoring Integration
16:41 Service health
17:18 On-call teams
19:26 Alert automation
20:13 Summary