#33 - Meet KATE: AI HR for Small Tourism Businesses
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Small tourism businesses need HR support but don't have time for it. Greg Klassen and Stavros Karlos built a solution.
KATE is a free AI HR assistant trained on 80+ trusted sources of Alberta employment standards, labor policies, and tourism-specific resources. Instead of watching hundreds of hours of training videos or reading thousands of pages of documentation, operators can now ask questions and get vetted answers instantly.
In this episode, we discuss how KATE was built, why small language models matter for tourism, and how this approach could be replicated across the industry. Greg and Stavros explain the labor challenges facing tourism (closed hotel floors, restaurants unable to open for all meals) and how better HR practices directly impact profitability.
Chapter Timestamps:
00:00 – Intro
01:45 – Where KATE Came From
05:35 – The Labor Challenge in Tourism
12:15 – How KATE Was Built
18:30 – Small Language Models vs. General AI
24:45 – Building AI Literacy Through Tools
33:39 – Using Multiple AI Tools for Different Purposes
35:03 – Measuring KATE's Success
39:00 – How to Access KATE
Listen on Spotify: [LINK]
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Key topics: AI HR tools, small language models, tourism labor challenges, making existing content useful, building AI literacy through practical tools.
#TourismAI #HRTech #AIinTourism #TourismLabor #SmallBusiness #AITools #DestinationMarketing #TourismIndustry