A Day in the Life of a System Administrator | Handling Tickets and Assists
vJoin me, a system administrator at a managed service provider (MSP), as I walk through a typical day filled with various tasks and ticket resolutions. From assisting colleagues with software listings, app updates, and wifi password changes, to resolving complex issues like VPN access from India, network latency, and security camera configurations, I cover it all. I also dive into my experiences solving edge connection problems, managing network diagrams, adjusting calendar permissions, and troubleshooting SSL certificates. Tune in to get a detailed look at the diverse challenges and fulfilling moments that come with being a tier-two system administrator.
🔗 My Recommended IT Resources (affiliates help the channel at no extra cost)
🎓 Coursera Certificates
👉 Google IT Support Professional → https://links.jakehulberg.dev/courser...
👉 Google Cybersecurity Professional → https://links.jakehulberg.dev/courser...
🧪 CompTIA A+ (Jason Dion)
👉 Core 1 Course → https://links.jakehulberg.dev/jd-core...
👉 Core 1 Practice Tests → https://links.jakehulberg.dev/jd-core...
👉 Core 2 Course → https://links.jakehulberg.dev/jd-core...
👉 Core 2 Practice Tests → https://links.jakehulberg.dev/jd-core...
🌐 Network+ (Jason Dion)
👉 Full Course → https://links.jakehulberg.dev/jd-netp...
👉 Practice Tests → https://links.jakehulberg.dev/jd-netp...
🔐 Security+ (Jason Dion)
👉 Full Course → https://links.jakehulberg.dev/jd-secp...
👉 Practice Tests → https://links.jakehulberg.dev/jd-secp...
📡 CCNA & Networking
👉 David Bombal CCNA Course → https://links.jakehulberg.dev/bombal-...
👉 Jeremy’s IT Lab (free CCNA) → https://links.jakehulberg.dev/jeremys...
🧰 Hands-on Labs
👉 AZ-104 Microsoft Labs → https://links.jakehulberg.dev/az104-labs
📚 Books I Recommend (Amazon)
👉 CompTIA A+ (Mike Meyers) → https://amzn.to/401Qkdf
👉 Network+ All-in-One (Meyers) → https://amzn.to/44ylMky
👉 Security+ SY0-701 (Gibson) → https://amzn.to/4ko9GAq
👉 CCNA – 31 Days Before → https://amzn.to/44jKiY8
🎥 My Setup
👉 Mic → https://amzn.to/4lciFWC
👉 Camera → https://amzn.to/46vdsEX
👉 Lens → https://amzn.to/4lFJFhk
👉 Laptop → https://amzn.to/4nzqDuA
00:00 Introduction and Overview
00:36 Assists Recap
03:47 Tackling Complex Tickets
06:24 Networking Challenges
09:35 SSL Certificate Troubles
10:41 Conclusion and Final Thoughts
💬 Comment your thoughts below and I'll respond to every one!
📲 Work With Me / Sponsor a Video:
Email: [email protected]
Website: https://www.jakehulberg.dev
⚠️ FTC Disclaimer: Some links are affiliate links. I earn a small commission at no extra cost to you.